General Terms

1.1 These Terms and Conditions ("T&C") apply to the usage of the Games through Hotlinecasino.com website through related enabling internet, mobile or other platforms by you ("you" or "the Player").

1.2 These T&C constitute a binding agreement between you and Hotlinecasino.com

1.3 These T&C come into force as soon as you register your account on Hotlinecasino.com website after clicking "Sign up" button, by doing which you confirm that you have read these T&C and accept them. By using any of the Website you signify that you agree with these T&C.

1.4 The Hotlinecasino.com reserves the right to amend, update and modify the Terms and Conditions.

1.5 The United States of America, United Kingdom, Hungary, Netherlands, Sweden, France and Cyprus Island citizens are not allowed to access the Casino. The Casino cannot guarantee successful processing of withdrawals or refunds in the event that Player violates this restriction policy.

1.6 Certain game providers are unavailable in certain jurisdictions.

1.6.1 Restricted territories for the NetEnt games: Australia, Afghanistan, Albania, Algeria, Angola, Cambodia, Ecuador, Guyana, Hong Kong, Indonesia, Iran, Iraq, Israel, Kuwait, Lao, Myanmar, Namibia, Nicaragua, North Korea, Pakistan, Panama, Papua New Guinea, Philippines, Singapore, South Korea, Sudan, Syria, Taiwan, Uganda, Yemen, Zimbabwe, Belgium, Bulgaria, Canada, Denmark, Estonia, France, Italy, Mexico, Portugal, Romania, Spain, United States of America, United Kingdom.In addition to the above, it is not permitted to play Guns & Roses, Jimi Hendrix & Motorhead in the following countries: Azerbaijan, China, India, Malaysia, Qatar, Russia, Thailand, Tunisia, Netherlands & Ukraine. In addition to the above, it is not permitted to play Aliens in Japan or Canada. Universal Monsters (Frankenstein, the Bride of Frankenstein, Dracula, The Mummy, The Wolf Man, Creature from the Black Lagoon and The Invisible Man), Scarface, and South Park can only be played in the following countries: Andorra, Armenia, Azerbaijan, Belarus, Bosnia and Herzegovina, Brazil, Georgia, Iceland, Liechtenstein, Moldova, Monaco, Montenegro, Norway, Russia, San Marino, Serbia, Switzerland, Ukraine, Croatia, Macedonia, Netherlands, Austria, Belgium, Bulgaria, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Peru, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, and United Kingdom.

1.6.2 Restricted territories for Microgaming games: Belgium, Denmark, France, Italy, Singapore, South Africa, Spain, USA and United Kingdom. In addition, the partial restrictions imposed on the citizens of some other countries: USA, Israel, Netherlands, Cuba, Iran, Burma, Libya, North Korea, Sudan, Syria, and South Africa.

1.6.3 Restricted territories for Evoplay games: Australia, Iran, Israel, North Korea, USA and United Kingdom.

Player account

2.1. In order for you to be able to play on real money at Hotlinecasino.com, you must first register your Player account.

2.2. You are allowed to have only one Account. Only one Account for each household, IP, PC is allowed. If you attempt to open more than one Account, all accounts you try to open may be blocked or closed and any bets may be voided. Also, any returns, deposits, winnings or bonuses which you have gained or accrued during such time as the Duplicate Account was active will be forfeited by you and may be reclaimed by us, and you will return to us on demand any such funds which have been withdrawn from the Duplicate Account. If you wish to open another account, you may do so by contacting the Manager at [email protected]. If a new account is opened, the old account will be closed. If you notice that you have more than one registered Player Account you must notify us immediately. Failure to do so may lead to your Player account being blocked for access.If the discrepancies between the name of the account holder in the Hotlinecasino.com and the name of the credit card holder through which the deposit was made are detected, this will also result in the blocking of all Accounts and termination of all payments.

2.3. A Player should not share (his/her) account with the third parties, or allow anyone to play the game using (his/her) account. Any physical person has the right to own solely one playing account. In the event Player is found out to use other people’s accounts (including accounts of relatives and friends) without permission of the Hotlinecasino.com, the Administration reserves the right to cancel his/her account and/or revoke his/her winnings.

2.4. You must enter all mandatory information requested into your registration form, including a valid e-mail address; if you do not enter a valid email address, we will be unable to help you recover any "forgotten passwords". It is your sole responsibility to ensure that the information you provide is true, complete and correct.

2.5. Registering at the Hotlinecasino.com, a Player acknowledges that he is an adult, because the Casino games are permitted only to users over 18 or Players of legal age under current legislation of their country.

2.6. A Player is the only party which is responsible for the legality of consumer gaming service under the laws of his/her jurisdiction.

2.7. A Player agrees with the fact that there is a presence of money risk as well as he/she confirms he/she agrees that the Hotlinecasino.com declines all responsibilities for any financial losses.

2.8. Each Player has the opportunity to set a deposit limit on his account. Limits can be set on daily, weekly, monthly periods. For setting limits, Player should contact [email protected] or [email protected].

2.9. In the event a Player is found to be involved in illegal, fraudulent or improper activity as well as in case he/she does not follow the requirements of the Hotlinecasino.com, the Administration has the right to revoke or to block a Players account. However, we have no obligation to redeem or compensate Players funds on his/her account.

2.10. If a huge sum is won at Hotlinecasino.com, considered by the Administration of the casino as worthy of publicity, the Player must give consent to Hotlinecasino.com for the disclosure of the amount won in all media.

2.11. If you get a big win, the casino has the right to request additional payment details in order not to interrupt your withdrawals.

Account verification, deposits and withdrawals from Player account

3.1. Casino Administration reserves the right to conduct KYC (Know Your Client) at any time. This could include providing (but not limited to) a passport/ID, selfie with a document.If a Player makes a deposit using a credit card, the Administration may request a copy of the front side of this card (scan or photo).

3.2. If the amount requested for withdrawal exceeds $1000, the identification procedure can be made from our side. For its implementation the player is required to send us a copy or a digital photo of his identity document. It is allowed to paint over the number and series of passport at the image of the document. When making a deposit with a credit card you must send a copy of both sides of the card. The first six and the last four digits of the card should be visible, CVV2 code can be painted over.

3.3. It is the responsibility of the Player to ensure that all documents as a part of the KYC process are genuine. Faked or fraudulent documents provided may result in a confiscation of deposits and potential winnings of the Player.

3.4. Hotlinecasino.com is not a financial institution and thus should not be treated as such. No interest will be granted on Players account.

3.5. We reserve the right make a phone call to the number provided in your Player account, which at our own discretion can be a necessary part of the KYC procedure. In case the provided phone number is incorrect, missing or false or the Player will not answer the phone call, we reserve the right to confiscate your winnings and/or disable your Player account.

3.6. If the requested package of documents for verification has not been provided within 7 days, it will be considered as an attempt to hide the information and / or the inability to pass the verification procedure. In this case, the deposit will be regarded as fraudulent and will be returned, the winnings will be canceled, the Player account will be locked

3.7. When making a deposit on an account or withdrawing money a Player must use only his /her personal financial accounts (including credit / debit cards). The name appearing on the credit cards, or registered on the payment accounts used for deposits or payouts must correspond to the name registered on your Account.

3.8. Withdrawal terms can be found on page: https://hotlinecasino.com/real-money/payments.html

3.9. Until the account is fully verified, no withdrawals will be processed.

3.10. Withdrawal timeframes are set individually for Accounts from the High risk category.

Closing Player Account

4.1 You may close your account by contacting customer support. We will return to you all funds from your Player Account subject to the deduction of relevant withdrawal charges. The method of repayment will be at our discretion.

Bonus Terms and Conditions

No deposit bonuses Terms and Conditions

5.1 Free Spins in the Syndicate slot are activated automatically in 10 minutes after you confirm your email address and phone number.

5.2 Maximal withdrawal sum from the Free Spins is 30 USD/EUR, 2000 RUB, 120 PLN, 250 NOK. The remaining amount will be deleted from the Player account balance.

5.2.1 Maximal winnings from a birthday bonus cannot exceed the x5 limit.

5.3 When processing the withdrawal requests from a no deposit bonus we reserve the right to request a KYC. The following documents may be needed: Passport, ID, Address verification document (Proof of address in Passport, recent utility bill not older than 90 days), selfie with passport and additional document (driving license, foreign passport etc.).

5.4. You need to wager the winnings from the Free Spins (wagerx50) after you make your first deposit. The amount remaining on the balance before making a deposit is subject to wagering.

5.5 The maximum bet available when wagering a no deposit bonus is 3 USD/EUR, 200 RUB, 12 PLN, 25 NOK, in case of violation of this rule, the active bonus and all winnings will be canceled.

5.6 To withdraw the winnings from a no deposit bonus you need to make at least a minimal deposit with one of the payment methods available in the casino. The withdrawal will be made the same way you made a deposit.

5.7 No deposit Free Spins are not available for players from Belarus, Finland, Norway and Australia.

5.8 You are forbidden to create more than one account at Hotline Casino to receive a no deposit bonus.

5.9 You can have only one active bonus at a single point in time. Making a deposit using a bonus promo code cancels a no deposit bonus and the winnings from it.

General bonus Terms and Conditions

6.1 Bonuses including promotional offers are not available for players from the Republic of Finland.

6.2 All Player bonus offers are limited to one per person, family, household address, email address, telephone number, same payment account number (e.g. debit or credit card, Neteller etc.), IP, and shared computer, e.g. public library or workplace.

6.3 Wagering requirement for bonuses is 40 (forty) times if otherwise stated in bonus description.

6.4 You can't wager your active bonus in table games, live casino, and in the following slots: Devil's Delight, Dead or Alive, Reel rush, Lucky Angler, The Wish Master, Secret of the Stones, Eggomatic, Robin Hood, Victorious, Jack Hammer2, Blood Suckers, Blood Suckers II, Demolition squad, Ghost Pirates, Steam tower, Ninja, Simsalabim, Buffalo Rising Megaways, Fishing Frenzy Megaways, Genie Jackpots Megaways, Legacy of Ra Megaways, Temple of Treasure Megaways, Valletta Megaways, Vikings Unleashed Megaways, Wolf Legend Megaways, Joker Strike, Faerie Spells, Chilli Pop, The Golden Owl Of Athena, Fruit Bat Crazy, Viking Voyage, Carnaval Forever, Dead or Alive II, 1429 Uncharted Seas, Art of the Heist, Divine Forest, Dr. Jekyll and Mr. Hyde, Egyptian Dreams Deluxe, Fishing Frenzy, Good Girl, Bad Girl, GunsN'Roses, Gypsy Rose, Safari, Jack Hammer, Jimi Hendrix Online Slot TM, Lemur Does Vegas, Lemur Does Vegas - Easter Edition, London Hunter, Magic Oak, Max Quest: Wrath Pa, Mega Gems, Mines of Gold, Pinocchio, Pumpkin Patch, Reel Steal, Robin Hood: Shifting Riches, Scarab Treasure, Single Deck Blackjack Pro, Spinfinity Man, Sugar Pop, Sugar Pop 2, Summer Splash, Super Nudge 6000, Tens or Better, The French Roulette, Three Cards, A Pirate's Quest, Colossus Fruits, Demi Gods II 15 Lines Series, Demi Gods III, Fishin Frenzy Megaways, Gods of Olympus Megaways, Lilith's Passion 15 Lines, Majestic King, Nights of Egypt, Return of Kong Megaways, Siren's Treasures II 15 Lines Series, Story Of Hercules, Vikings and Gods II 15 Lines, Yak, Yeti and Roll, Safari Gold Megaways.

6.5 Hotlinecasino.com has a right to deduct 20% of the withdrawing amount if X3 wagering requirement to deposit amount was not met (except all table games and slots from section 6.4).

6.6 Withdrawal of funds received in the "Free Spins" promotion the term stated in section 6.5 is not applied. To fulfill the wagering condition, you need to make an X3 wager turnover from the deposit. Please note! Bets made in table games are not counted.

6.7 There is no wagering requirement for free spins. To activate free spins, you need to make X1 wager turnover from the deposit first.

6.8 Bonus should be wagered in specified period of time(set individually for each promotion)

6.9 The maximum bet available with an active bonus is 3 USD/EUR, 200 RUB, 12 PLN, 25 NOK, in case of violation of this rule, the active bonus and all winnings will be canceled.

6.10 The Player can have only one active bonus, bonuses that require deposit are not summarized.

6.11 All bonuses and winnings received as a result of fraudulent activity will be waived off by Hotlinecasino.com

6.12 The deposit or withdrawal made will cancel an active bonus and winnings.

6.13 If you decline an active bonus, the winnings gained while wagering the bonus would be canceled.

6.14 If you are making deposits with bonuses 4 times in a row (excluding a welcome bonus), you are risking to lose your winnings and keep only the deposit sum, you made to receive the bonus. To benefit from the bonuses and enjoy the winnings, make a deposit (over the average sum of the previous deposits) without bonuses at least once after using 4 bonuses in a row.

6.15 Every exact bonus might have its own terms and conditions, that will be provided with information about the bonus. If you violate the bonus terms and conditions, Hotline Casino team reserves the right to cancel the bonus and to confiscate the winnings from your account.

6.16 If the Administration suspects the Player of fraud, unfair using of the Bonus Policy or using (development) of a winning strategy, we reserve the right to refuse such Player a bonus, to cancel the bonus or winning funds from his or her Account. In this case, we may restrict a Player to enter the Casino or block his Account in its discretion. Hotlinecasino.com is not obligated to refund you any funds that may be on your accounts in addition to the initial deposit amount minus the commission costs ranging from 20% to 50%.

6.17 All withdrawals will be subject to internal checks before being processed. We reserve all rights to void bonuses or any winnings for failed check. Player hereby consents in advance to it.

6.18 Based on the decision of Hotlinecasino.com, any Player can be refused to receive the bonus without explaining the reasons.

6.19 If it has discovered that a group players are using the same betting scheme/style and are connected via (but not limited to) location, payment system, device or IP, Hotlinecasino.com management will at its own discretion have the right to confiscate bonus winnings and/or deposit.

6.20 Should the Hotlinecasino.com become aware of any user who has received the bonus with sole purpose of creating a positive expected value on bonus return by using known practices aimed at securing a cash out of said bonus or at any way try to take advantage of bonuses, then we take action of immediate confiscation of winnings and closure of the account with the right to withhold any further withdrawals. An example of such play would be delaying any game round in any game, including free spins features and bonus features, to a later time when you have no more wagering requirement and/or performing new deposit(s) while having free spins features or bonus features still available in a game.

Complaints

7.1 You may use [email protected] email to send complaints if any arise.

7.2 In the event of any dispute, you agree that the records of the server shall act as the final authority in determining the outcome of any claim.

7.3 You agree that in the unlikely event of a disagreement between the result that appears on your screen and the game server, the result that appears on the game server will prevail. You acknowledge and agree that our records will be the final authority in determining the terms and circumstances of your participation in the relevant online gaming activity and the results of this participation.

7.4 Hotline does not bear responsibility for any technical errors or malfunctions, related to the operation of internet providers, game providers, or players’ hardware, occurred during a game.

7.5 If you notice an error or malfunction of the software, you agree to inform casino administration. If you try to use the error in your own interests for any venal purpose, the casino administration reserves the right for full compensation of the costs caused by the error. This includes costs incurred by the casino due to the lack of notice from you.

7.6 In case of manipulation suspicion, the casino team may refuse to make payments to the user or any other person caught in attempts of such manipulation.

7.7 If a player violates one of the conditions or the casino administration has reasonable suspicions of violation, we reserve the right to temporarily close player's account or block it forever without winnings withdrawal. The funds on user's account will be used to compensate for losses caused to the project.

Refund Policy

8.1 No refund can be completed once the alleged deposit (including the bonus) has been played using the Services.

8.2 A refund request will only be considered if it is requested within the first twenty-four (24) hours of the alleged transaction, or within thirty (30) days if a Player alleges that another individual (or a minor) has accessed his/her Player Account.

8.3 We reserve the right to withhold any refund or reverse transaction until the identity of the Player Account User is adequately established to our satisfaction, in order to ensure that any payment made to Us will be honored after a refund has been made. You agree to provide, in case We demand, a notarized identification, or any other certified identification in accordance with the applicable laws of Your jurisdiction. If such notarized or certified identification is not provided within five (5) days of our request, then such refund or reverse transaction shall not be effected, Your Player Account shall be closed and You shall forfeit all funds in Your Player Account, such decision shall be final, binding and not subject to appeal.

8.4 Player should play using a fair method on all games and should not in any way affect outcome of that game. This includes using computer aids, mathematical equations, betting systems etc.

9. AML Policy

9.1 Limesco Ltd., like most companies providing services on the financial market, adheres to the principles of Anti-Money Laundering and actively prevents any actions that aim or facilitate the process of legalizing of illegally gained funds.

9.2 AML policy means preventing the use of the company's services by criminals, with the aim of money laundering, terrorist financing or other criminal activity. For this purpose, a strict policy on the detection, prevention and warning of the corresponding bodies of any suspicious activities was introduced by the company. Moreover, Limesco Ltd. has no right to report clients that the law enforcement bodies are informed on their activity. A complex electronic system for identifying every company's client and conducting a detailed history of all operations was introduced as well.

9.3 To prevent money laundering, Limesco Ltd. neither accepts nor pays cash under any circumstances.

9.4 The company reserves the right to suspend any client's operation, which can be regarded as illegal or, may be related to money laundering in the opinion of the staff.

9.5 Company's procedures

Limesco Ltd. will make sure that it is dealing with a real person or legal entity.

Limesco Ltd. also performs all the required measures in accordance with applicable law and regulations, issued by monetary authorities.

The AML policy is being fulfilled within Limesco Ltd. by means of the following:

know your customer policy and due diligence;
monitoring of client activity;
record keeping.

T&C violation, penalties, termination

10.1 If you breach any provision of Hotlinecasino.com Terms and Conditions, we reserve the right not to open, suspend, close your Player Account, withhold payment of your winnings and apply such funds on account of any damages due by you.

10.2 You acknowledge that Hotlinecasino.com shall be the final decision-maker of whether you have violated our Terms and Conditions in a manner that result in your suspension or permanent barring from participation in our site.

 

The above Terms and Conditions can be updated from time to time. Please note, that the English version of these T&C has priority over any translation. Before using the Hotlinecasino.com website, please read Terms and Conditions carefully. The fact of using the website confirms your consent with the Terms and Conditions.

Our support team is available for you 24/7/365 on email [email protected] and Live chat. Good luck!

Company details

Payment service provider
Limesco Limited
69 Arch. Makariou III Ave., TLAIS TOWER, office 301, 1070
Nicosia, Cyprus
E-mail: [email protected]
Phone: +357 220 527 85